Frequently Asked Questions

If you have any questions not answered here please contact us .

Q. Is Your Company licensed and fully insured?
A. Yes, We are fully licensed by the west wilts district council. All our vehicles are also insured.

Q. Are your prices per car or per person?
A. Our prices are per car, the price you see is the price you pay. However this price is based on passengers being ready at the booked time and all journeys being directly to and from the Airport. (Any diversions or extra pickups requested will include a surcharge).

Q. How early do I need to book my car?
A. The earlier the better. We are currently taking bookings up to 6 months in advance.

Q. Can I make a booking on line?
A. Yes, Just fill in our Online booking form and we will confirm your booking with in 24hrs.

Q. Can I make a booking on the phone?
A. Yes you can make a booking on the phone. Our office telephone number is 01225 764141 and our office hours are 9am to 9pm Monday to Saturday and 10am to 6pm on Sundays. This is often the best method if you are making a late booking.

Q. Will you meet us anytime of day or night?
A. Yes as all bookings are per booked we can provide a 24hr service.

Q. Can I smoke in the car?
A. No. airport specialist’s cars operate a strict non smoking policy in all their vehicles.

Q. Do we need to tip the driver?
A. Tipping is not essential, however a tip is offered as good appreciation for good service in the UK.

Q. Where do I meet the driver?
A. The driver will meet you in the arrivals hall at the airport. He will be holding a board with your name and flight details on. If you are unable to locate your driver please telephone our office on 01225 764141. If you are arriving outside these hours you will be given our out of hour’s emergency number 07977 173598 ( please note we do not take bookings or enquirys on this number)

Q. What if the flight is early or delayed?
A. We will be monitoring your flight on the day of arrival. Our driver will enter the airport 20mins after the flight has landed. (Unless you have made prior arrangements with us).

Q. What happens if there are traffic problems going to the airport?
A. Airport specialist’s cars will not accept any responsibility for missed flights due to traffic delays, accidents, breakdowns or any unforeseen circumstances. Please allow enough time for your journey.

Q. Can you guarantee your driver will be at the airport on time?
A. Our drivers will make every effort to arrive on time. However it is very difficult to predict the traffic or other situations which are out of our control. These instances are very rare, 99% of the time we will meet you in the arrivals hall on time.

Q. Do you ever use outside contractors?
A. Occasionally due to unforeseen circumstances we may have to use other company’s to cover bookings but this is extremely rare.

Baggage

Customers baggage carried in our vehicles in entirely at the customers own risk. Airport Specialist’s Cars do not except any liability for loss or damage to any baggage, goods or contents in our vehicles.